Terms of Service
Last updated: September 8, 2026
Welcome to Aurora Lights Japan. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Us
Aurora Lights Japan is an online store offering a curated selection of lighting and home products inspired by minimalist Japanese design. Our collection focuses on practical, timeless, and thoughtfully designed pieces intended for everyday living.
Trade Name: Aurora Lights Japan
Company Name: Aurora Montreal
Registered Business Address:
Takashinden 2444-4 Kaingan 201
Yaizu, Shizuoka 4210204
Japan
Email:
support@aurora-lights.jp
Phone: +81 9055279976
2. Eligibility
By placing an order through our website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian and have the legal capacity to enter into a binding agreement.
3. Products
We carefully select and curate products that reflect our focus on minimalist design, practicality, durability, and everyday comfort.
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, and images displayed on our website are accurate. However, slight variations in colour, finish, texture, or appearance may occur due to screen settings, lighting conditions, photography, or the characteristics of individual materials.
All products are subject to availability. We reserve the right to discontinue products or limit quantities where necessary.
4. Pricing
All prices displayed on our website are shown in Japanese Yen (JPY) unless otherwise stated.
Prices may be changed from time to time. Any price change will not affect an order that has already been confirmed and paid for.
5. Orders
After placing an order, you will receive an order confirmation email acknowledging that we have received your order.
We reserve the right to cancel or limit an order in exceptional circumstances, including suspected fraudulent activity, pricing or listing errors, product availability issues, or other circumstances that prevent us from fulfilling the order.
If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.
6. Payments
Payments are processed securely through third-party payment providers. We do not store your complete payment card details on our website.
By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
7. Shipping
We offer free worldwide standard shipping on orders placed through our website.
In-stock products are generally processed and dispatched within 1–2 business days.
Custom-made products require additional preparation time and are generally processed within 5–7 business days before dispatch.
Estimated delivery times begin once the order has been dispatched. Delivery times may vary depending on the destination, courier operations, weather conditions, public holidays, customs procedures, and other circumstances beyond our reasonable control.
For detailed information about processing times, delivery estimates, tracking, and shipping, please refer to our Shipping Policy.
8. Order Tracking
Once your order has been dispatched, we will provide shipping and tracking information where available so that you can monitor the progress of your delivery.
If you experience an unexpected delivery delay, please contact our customer support team and we will assist you in checking the latest available shipping information.
9. Returns & Refunds
We offer a 30-day return and refund policy. Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.
Returned products must generally be unused, in their original condition, and returned with their original packaging where applicable.
Customers must contact our customer support team before sending a return. Return instructions and the return address will be provided once the return request has been approved.
For complete information regarding eligibility, return procedures, return shipping, and refunds, please refer to our Return & Refund Policy.
10. Refund Processing
Once a returned product has been received and inspected, an approved refund will generally be processed within 5–7 business days.
After the refund has been processed by us, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
11. Product Warranty
Products purchased from Aurora Lights Japan are covered by a 1-year warranty from the date of purchase, subject to the applicable warranty conditions.
The warranty is intended to cover qualifying product defects or issues arising under normal intended use.
For issues occurring within the first 30 days after receiving an order, customers may be eligible for a return and refund in accordance with our Return & Refund Policy.
For qualifying issues occurring after the 30-day return period but within the 1-year warranty period, we may provide a replacement or repair, depending on the nature of the issue and product availability.
Customers may be asked to provide photographs, videos, or other information necessary for us to assess the reported issue before a warranty solution is arranged.
12. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible with your order number and clear photographs or videos showing the issue.
We will review the information provided and determine the appropriate solution in accordance with our applicable policies.
13. Custom-Made Products
Custom-made products may require additional preparation time before dispatch. Please allow approximately 5–7 business days for the preparation and processing of custom items.
Because custom-made products are prepared according to specific requirements, additional terms may apply to cancellations, returns, or refunds where permitted by applicable law.
14. Intellectual Property
All content on this website, including product photographs, product descriptions, logos, branding, graphics, text, videos, and website design, is owned by Aurora Lights Japan, Aurora Montreal, or the applicable rights holder and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or use our website content for commercial purposes without prior written permission.
15. Website Use
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or functionality of the website.
You must not attempt to gain unauthorized access to our website, servers, systems, or customer information, or use our website for fraudulent or unlawful activities.
16. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, occasional typographical errors, inaccuracies, or omissions may occur.
We reserve the right to correct errors, update product information, and make changes to website content without prior notice.
17. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, website functionality, or other operational purposes.
Third-party services may be subject to their own terms and policies. We are not responsible for the independent policies or practices of third-party service providers.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Aurora Lights Japan shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
19. Force Majeure
We shall not be responsible for delays or failures in performing our obligations where such delays or failures result from circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, governmental actions, transportation disruptions, courier delays, labour disruptions, power outages, or internet and communication failures.
20. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
21. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Japan, except where applicable consumer protection laws provide otherwise.
Any disputes arising from or relating to these Terms or your use of our website shall be handled in accordance with applicable Japanese law and the jurisdiction of the appropriate courts, subject to any mandatory consumer rights applicable to you.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, policies, or legal requirements.
Any updates will be posted on this page, and the "Last updated" date will be revised accordingly.
23. Contact Us
If you have any questions regarding these Terms of Service, our products, orders, shipping, returns, or warranties, please contact our customer support team.
Aurora Lights Japan
Company Name: Aurora Montreal
Registered Business Address:
Takashinden 2444-4 Kaingan 201
Yaizu, Shizuoka 4210204
Japan
Email:
support@aurora-lights.jp
Phone: +81 9055279976