Shipping Policy

Last updated: September 8, 2026

Thank you for shopping with Aurora Lights Tokyo. We strive to deliver your order as quickly and safely as possible. Please review the information below regarding our shipping process, estimated delivery times, and order tracking.

Shipping Information

Order Cut-Off Time: 10:00 PM Japan Standard Time (JST, UTC+09:00)

Order Processing Time: 1–2 Business Days (Monday–Friday)

Estimated Delivery Times:

In-Stock Products: 7–14 Business Days
Custom-Made Products: 10–20 Business Days

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Processing Time

In-stock orders are processed within 1–2 business days (Monday to Friday).

Custom-made items require approximately 5–7 business days for preparation before shipping.

Orders placed after the daily cut-off time, on weekends, or during Japanese public holidays will be processed on the next available business day.

Delivery Time

Estimated delivery begins once your order has been dispatched.

In-Stock Products: Usually delivered within 7–14 business days.
Custom-Made Products: Usually delivered within 10–20 business days.

While we do our best to meet these estimates, occasional delays may occur due to courier demand, severe weather, or other circumstances beyond our control.

Shipping Costs

We are pleased to offer Free Worldwide Shipping.

At this time, standard shipping is provided at no additional cost.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your shipment.

Shipping Delays

If your order experiences an unexpected delay, please don't hesitate to contact us. We'll gladly check the latest shipping status and assist you with your order.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the product and packaging so we can review the issue and assist you.

Returns & Refunds

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Please contact our customer support team before returning any items. Return shipping costs are the responsibility of the customer if the return is due to a change of mind.

For full details regarding eligibility, return conditions, and the return process, please refer to our Return & Refund Policy.