Legal Notice
Last updated: September 27, 2026
This Legal Notice provides information about the business operating the Aurora Lights Tokyo online store and the terms applicable to the use of this website.
Business Information
Trade Name: Aurora Lights Tokyo
Company Name: Aurora Montreal
Registered Company Address:
Takashinden 2444-4 Kaingan 201
Yaizu, Shizuoka 421-0204
Japan
Contact Information
Email:
support@aurora-lights.jp
Phone: +81 9055279976
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (Japan Standard Time)
Saturday & Sunday: Closed
Our customer support team is available to assist with questions regarding orders, products, shipping, returns, refunds, and other customer service matters.
Nature of Our Business
Aurora Lights Tokyo is an e-commerce business offering a curated selection of lighting and home products inspired by minimalist Japanese living and design.
We operate our store online and do not operate a physical retail shop open to the public.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, and other information displayed on our website are accurate and up to date.
However, slight differences in colour, finish, texture, appearance, or dimensions may occur due to photography, lighting conditions, display settings, manufacturing processes, or the characteristics of individual materials.
Product availability may change without prior notice.
Prices and Payments
All prices displayed on our website are shown in Japanese Yen (JPY), unless otherwise stated.
Payment is processed securely through the payment methods and payment service providers available at checkout.
We reserve the right to correct pricing, product information, or other website errors where necessary. Any correction will not affect an order that has already been confirmed, except where required by applicable law.
Shipping
We offer free standard shipping throughout Japan.
For in-stock products, orders are generally processed within 1–2 business days.
Estimated delivery times are:
- In-Stock Products: 7–14 business days after dispatch.
- Custom-Made Products: 10–20 business days after dispatch.
Delivery estimates are provided for guidance and may vary due to courier operations, weather, public holidays, or other circumstances outside our reasonable control.
For complete information, please refer to our Shipping Policy.
Returns and Refunds
Customers may request a return within 30 days of receiving their order, subject to the conditions described in our Return & Refund Policy.
Returned products must meet the applicable return requirements and may be subject to inspection before a refund is approved.
Once an approved return has been received and inspected, refunds are generally processed within 5–7 business days.
For complete information about eligibility, return procedures, return shipping, and refunds, please refer to our Return & Refund Policy.
Warranty
Our products are covered by a 1-year warranty from the date of purchase, subject to the applicable warranty terms.
For products that develop an issue after the initial 30-day return period, we may provide a replacement or repair where the issue is covered by our warranty.
For more information regarding returns, refunds, repairs, and replacements, please contact our customer support team.
Intellectual Property
Unless otherwise stated, the content published on this website, including text, product descriptions, photographs, graphics, logos, branding, designs, and other materials, is owned by or licensed to Aurora Lights Tokyo.
You may not reproduce, distribute, modify, copy, republish, or commercially use website content without prior written permission, except where permitted by applicable law.
Website Use
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website or our Services.
We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers, website, or other users.
Third-Party Services
Our website may use third-party services and platforms to provide payment processing, website hosting, analytics, shipping, customer support, and other functions necessary to operate our online store.
Our website is powered by Shopify. Third-party services may have their own terms and privacy policies, which may apply to your use of those services.
Limitation of Information
We make reasonable efforts to keep the information on this website accurate and current. However, we do not guarantee that all information will always be complete, accurate, or free from errors or omissions.
We reserve the right to update, correct, modify, or remove website content, product information, pricing, or availability at any time.
External Links
This website may contain links to third-party websites. These links are provided for convenience and informational purposes only.
Aurora Lights Tokyo is not responsible for the content, availability, security, or privacy practices of third-party websites.
Governing Law
The use of this website and these legal notices are governed by the applicable laws of Japan, subject to any mandatory consumer protection rights that may apply.
Nothing in this Legal Notice is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes to our business, website, Services, or applicable requirements.
Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.
Contact Us
If you have any questions regarding this Legal Notice or our business, please contact us:
Aurora Lights Tokyo
Company Name: Aurora Montreal
Takashinden 2444-4 Kaingan 201
Yaizu, Shizuoka 421-0204
Japan
Email:
support@aurora-lights.jp
Phone: +81 9055279976