Privacy Policy

Last updated: September 27, 2026

Aurora Lights Tokyo operates this website and online store, including all related content, features, products, tools, and services (collectively, the "Services"). Aurora Lights Tokyo operates under the registered business name Aurora Montreal and uses Shopify to provide and operate our online store.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

By using our Services, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information, including your name, billing address, shipping address, telephone number, and email address.
Payment Information, including transaction details, billing information, payment confirmations, and other information necessary to process your payment. Payment card details are processed securely by our payment providers and are not stored directly by us.
Order Information, including products purchased, order details, shipping information, returns, refunds, cancellations, and order history.
Customer Support Information, including information you provide when contacting our customer service team by email or other communication channels.
Device Information, including your IP address, browser type, operating system, device information, and network information.
Usage Information, including information about how you interact with our website, products, and Services.

How We Collect Personal Information

We may collect personal information through the following sources:

Information you provide directly when placing an order or contacting us.
Information collected automatically when you browse or interact with our website through cookies and similar technologies.
Information provided by Shopify and other service providers that help us operate our store.
Information provided by payment, shipping, fulfillment, marketing, or other service providers where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders

Process and confirm your orders.
Process payments.
Arrange shipping and delivery.
Provide order tracking information.
Process returns, refunds, and replacements.
Provide customer support.

To Improve Our Services

We may use information about how customers interact with our website to improve our products, website functionality, services, and overall shopping experience.

Marketing Communications

Where permitted by applicable law, we may send promotional emails, product updates, special offers, or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

Security and Fraud Prevention

We may use personal information to help prevent fraud, detect unauthorized transactions, protect our customers, and maintain the security and integrity of our Services.

Legal and Regulatory Requirements

We may use or disclose personal information where necessary to comply with applicable laws, regulations, legal processes, or lawful requests from authorities, or to protect our legal rights.

How We Share Your Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services, including:

Shopify, which provides our e-commerce platform.
Payment processors and payment service providers.
Shipping, delivery, and fulfillment providers.
Customer service and communication providers.
Website, analytics, and technology service providers.
Marketing and advertising providers where permitted by applicable law.
Professional advisers, such as accountants or legal advisers, where necessary.
Government authorities or other parties where required by law.

We do not sell your personal information.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store and provide our Services.

Information you provide through our website may be processed by Shopify and other service providers that support the operation of our store.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

We use cookies and similar technologies to help operate and improve our website and provide a better shopping experience.

Cookies may be used to:

Remember shopping cart contents and preferences.
Maintain website functionality.
Understand how visitors use our website.
Improve website performance.
Measure the effectiveness of our marketing activities.
Provide relevant advertising where applicable.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Websites

Our website may contain links to third-party websites or services. These third parties have their own privacy policies and practices.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children through our Services.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where permitted by law.
Request information about how your personal information is processed.
Object to or request restriction of certain processing activities where applicable.
Request portability of your personal information where applicable.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.

To exercise any applicable privacy rights, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

International Data Transfers

Because we use Shopify and other service providers to operate our online store, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for the transfer and processing of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or privacy practices.

Any updates will be posted on this page, and the "Last updated" date at the top of this Privacy Policy will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact us:

Trade Name: Aurora Lights Tokyo
Company Name: Aurora Montreal

Registered Company Address:
Takashinden 2444-4 Kaingan 201
Yaizu, Shizuoka 421-0204
Japan

Email: support@aurora-lights.jp

Phone: +81 9055279976